Return and Refund Policy
At ELEGOO, we stand by the quality of our 3D printers and electronics. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery in its original packaging.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original box, including all accessories, manuals, and components that were originally included.
Ship the Item
Affix the provided shipping label and drop off the package at a designated carrier location; please ensure you retain your tracking receipt.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing